Shipping & Returns

Free Shipping Promotion

  • Free shipping on orders $75 and over per shipping address before taxes 
  • Shipment within Canada or continental USA only
  • Only applies to: Canada Post Regular Parcel shipping for Canada and Canada Post Xpresspost USA for American orders
  • Offer cannot be combined with another promotion
  • Retail orders only

Canada Post Strike

The Canadian Union of Postal Workers (CUPW) has started rotating strikes expected to last 24 hours in each affected area.  Shipments to those areas, may experience temporary delays.  We are monitoring the situation and will make every effort to minimize the impact of any disruption on our customers.

Returns
Mary Macleod's Shortbread guarantees complete satisfaction with every order. If for some reason your order does not meet your satisfaction, please contact us by email at info@marymacleod.ca. Please include your order number and name along with a description of your problem. 

Nut Allergies
We use walnuts, almonds, hazelnuts (filberts), and other nuts in some of our products. Although we do not include nuts in every recipe, there is a possibility that any of our products could contain trace amounts of nut oils. We ask that individuals with nut allergies refrain from eating our products.

Shipping
Shipping charges are calculated during check-out and based on package weight and distance. Shipments in North America must be to physical addresses within Canada and the continental USA. We do not ship to P.O. Boxes, APO, or FPO addresses. Additional charges may apply for International orders. Contact us for more information.
When specifying the delivery address, please make sure to include any apartment, suite, unit, or floor numbers that will be required for delivery. We ask for a phone number for each shipping address in case there is a problem delivering the order.
If the address information that is provided is not valid, our courier may be unable to deliver your package. We will not refund product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be charged for the additional product and shipping charges.

Order Processing Time:
Please note that it may take 3-5 days to process orders, before shipment.   Additional time may be needed to bake out of stock items 

Holiday Deliveries - Regular Ground Shipments:
We do not guarantee that orders placed after Dec 10th will arrive before Dec. 25th. 

Holiday Deliveries - Expedited Shipments:
Choosing expedited shipping will prioritize your shipment with our shipping partners.  Please note that Order Process Time, as noted above, still applies.

Pick Up orders:
We will email you with the pickup date.

Shipping Delays Disclaimer
Shipping refunds will not be given for shipping delays caused by events or incidents beyond our, or our carrier's control. These may include: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labour disputes, and disruptions in transportation networks. Refunds for shipping will not be given if an incorrect delivery address was provided. This includes omission of suite, apartment, unit, or floor numbers.

Currency
All prices are listed in Canadian dollars.

Questions
Our goal is complete customer satisfaction. If you have any questions regarding our shortbread or an order you've placed, please contact us at + 1 416 461 4576, Fax: (416) 461-7020, or Email: info@marymacleod.ca