Mary Macleod's Shortbread guarantees complete satisfaction with every order. If for some reason your order does not meet your satisfaction, please contact us by email at email@example.com. Please include your order number and name along with a description of your problem. Due to the perishable nature of our product, we ask that you do not return the original product to us.
We use walnuts, almonds, hazelnuts (filberts), and other nuts in some of our products. Although we do not include nuts in every recipe, there is a possibility that any of our products could contain trace amounts of nut oils. We ask that individuals with nut allergies refrain from eating our products.
Shipping charges are calculated during check-out and based on package weight and distance. Shipments in North America must be to physical addresses within Canada and the continental USA. We do not ship to P.O. Boxes, APO, or FPO addresses. Additional charges may apply for International orders. Contact us for more information.
When specifying the delivery address, please make sure to include any apartment, suite, unit, or floor numbers that will be required for delivery. We ask for a phone number for each shipping address in case there is a problem delivering the order.
If the address information that is provided is not valid, our courier may be unable to deliver your package. We will not refund product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be charged for the additional product and shipping charges.
Order Processing Time:
Please note that it takes 3-5 days to process and ship orders. Additional time may be needed to bake out of stock items.
Holiday Deliveries - Regular Ground Shipments:
We do not guarantee that orders placed after Dec 10th will arrive before Dec. 25th.
Holiday Deliveries - Expedited Shipments:
Choosing expedited shipping will prioritize your shipment with our shipping partners. Please note that Order Process Time, as noted above, still applies.
Pick Up orders:
We will email you with the pickup date.
Shipping Delays Disclaimer
Shipping refunds will not be given for shipping delays caused by events or incidents beyond our, or our carrier's control. These may include: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labour disputes, and disruptions in transportation networks. Refunds for shipping will not be given if an incorrect delivery address was provided. This includes omission of suite, apartment, unit, or floor numbers.
All prices are listed in Canadian dollars.
Our goal is complete customer satisfaction. If you have any questions regarding our shortbread or an order you've placed, please contact us at Toronto: + 1 416 461 4576, Toll Free: 1 888 990 0229 , Fax: (416) 461-7020, or Email: firstname.lastname@example.org